Airport Assistance Services

We move you through check-in and security quickly, so you spend less time in the general terminal flow and more time enjoying what Muscat's upper levels have to offer.

Your greeter meets you right at arrivals on Level 1 and guides you up through the terminal's five levels to check-in, security, or the Level 5 lounge and hotel area.

We arrange entry into the Primeclass Lounge, open 24/7 on Level 5 with incredible runway views, even without matching first or business class status.

For a fully private experience, we coordinate dedicated escort through check-in, security, and boarding, timed around Level 5's lounge and hotel facilities.

The Primeclass Lounge includes a dedicated children's play area, and our team arranges wheelchair support and any assistance you need through the terminal's five-level layout.

We handle your bags from check-in to gate, or claim to your ride, cutting down on the walking across Muscat's multi-level terminal.

• Arrivals is Level 1, Departures is Level 4 — the terminal is spread across covered walkways, escalators, and elevators, so getting around is easy even with the multiple levels.
• The Primeclass Lounge on Level 5 is open 24/7, with a games room, cinema, children's play area, meeting rooms, showers, and even a spa — business class travelers get in free, others pay around OMR 20–25.
• The Aerohotel, also on Level 5, is a dedicated transit hotel inside the terminal — modern suites, power showers, and flexible check-in/check-out, ideal for a genuinely long layover.
• Free Wi-Fi is available for the first 2 hours for all passengers.
• Visa requirements vary by nationality — some travelers qualify for visa-free entry under 14 days, others need an e-visa in advance, and some can get a visa on arrival, so check your specific nationality's requirements before you fly.
• The 8 or A21 bus gets you into central Muscat in about 35 minutes, with roughly a 30-minute wait between buses — a budget-friendly option if you're not taking a taxi.
• Taxis run 24 hours a day from the airport, straightforward if you'd rather skip the bus wait.
• Prayer rooms, smoking areas, and spacious restrooms are available throughout the terminal.
• Recommended minimum layover: around 2 hours given the terminal's multi-level layout, though the lounge and hotel options make even longer waits genuinely pleasant.
• Duty-free shopping is well stocked for last-minute gifts before you fly.